Are you nodding? Then read on …
What’s in it for your technicians?
- Turn your helpdesk agents and engineers into empathetic, customer retaining superheroes
- Help them to develop new and better habits through continuous, practical reminders
- Inspire your team to develop new skills and ways of working
- Help your whole company to appreciate they’re being looked after and developed
- Great upskilling for experienced team members
- Perfect onoboarding for new recruits
What’s in it for managers / owners?
- Provide a single, flexible resource to allow your agents to develop and grow
- Contributes to your duty as an employer, to develop your staff
- Retain staff for longer by showing you care about their development
- Use as a focal point for discussion in 1:1’s and team meetings
- Ensure that great customer service becomes ‘business as usual’ in your business
- Watch referrals, word of mouth and retention increase as your team becomes remarkable