Helpdesk Habits was created
to embed real change
Here’s the problem.
IT buiness owners and managers know and love IT.
IT business owners and managers therefore typically don’t have a background in customer service and developing relationships. This makes it hard to mentor and coach a frontline helpdesk or service desk.
Where deep rooted change is required, one off training sessions rarely work. For real change to take place, habits need to be created and embedded over time.
Helpdesk Habits solves both of those issues in a ready-made programme.
Mark Copeman has spent the last 8 years running a customer service SaaS business, was part of their own helpdesk and talking to 100’s of helpdesk organisations including MSPs, internal helpdesks, call centres and customer support teams around the world.
He now wants to inspire your team to become Helpdesk Superheroes, by developing and embedding the right habits, in this unique programme.