Habit 34: Harvest testimonials, reap quotes

Please read carefully.

Click the play button above and watch to the very end until the screen goes black.

The quiz button will then appear  – click it to answer a simple question on the module.

You can have multiple attempts at the answer, but it must be correct for the module to complete.

The final certification exam is made available on completion of all modules and quizes.


Your helpdesk can be the best place in your company to receive feedback, both good and bad. Your marketing team would give up their salary (probably) to get their hands on the sorts of dialogue which you see as a matter of course each day. It's time to help them out and develop a new habit.

Section: Tactics

Duration: 3:33

Habit trigger: Happy customer writes in with a comment

 Old routine: Ticket closed
 Old reward: Yay - ticket closed!

 New routine: Comment utilised
 New reward: A brand new testimonial is born

Desktop wallpapers:
(right click to save)

Download 1920 x 1080

Download 1366 x 768

Lesson Content