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Congratulations - you're onto the last of the layers - the pinnacle of the ACETS pyramid. You're now going to pick up some Superhero Habits.
The late Christopher Reeve once said, "“What makes Superman a hero is not that he has power, but that he has the wisdom and maturity to use the power wisely.”
That maybe stretching things a little, however becoming truly remarkable at delivering customer service does mean picking and choosing the right habits to use at the right time. That takes both practice and experience.
Let's dig in...