Please read carefully.
Click the play button above and watch to the very end until the screen goes black.
Click the “Mark as Complete” button, when it turns green.
There is no quiz for this module.
Additional thoughts are always available on the ‘materials’ tab.
The final certification exam is made available on completion of all modules and quizes.
Having seen the importance of developing the right communication habits, we now need to step up to the next layer of the ACETS pyramid and learn how to deal with Emotion.
The American actor, Meryl Streep said that “The great gift of human beings is that we have the power of empathy".
She’s right. If you can learn to understand someone else's emotions or drivers, then you can solve most problems.