“Mark has been a joy to work with. It was standing room only for his presentation and the co-branded book was a huge hit.
We’ve already invited him back next year.”
– Jim Lippie, SVP, Kaseya
Keynotes, webinars & podcasts around the themes of Helpdesk Habits
Mark speaks on the subjects of:
The power of Human Customer Service and why it can make a business remarkable
The concept of ‘change’ – why it’s so hard … and how to make it stick through the power of habit creation
The tactics and techniques discussed in the Helpdesk Habits program
“Your session was truly inspiring and life changing.
I am ordering your book and plan to work on implementing many of the items from your presentation, starting with changing our default ticket response!”
– Adam Olsen CIO Excel Office Services
“Mark’s common-sense approach to elevating the customer experience really shines through.
It’s a pleasure to see and hear him speak. He creates excitement and encouragement to go make some impactful changes to the way teams are communicating with customers”
– Luis Giraldo, IT Glue