Module 1: Who will benefit from this course?

Please read carefully.

Click the play button above and watch to the very end until the screen goes black.

Additional thoughts are always available on the ‘materials’ tab.

The quiz button will then appear  – click it to answer a simple question on the module.

You can have multiple attempts at the answer, but it must be correct for the module to complete.

The final certification exam is made available on completion of all modules and quizes.


There are plenty of authors and course producers who concentrate on team work, helpdesk management, systems, bots, AI, automation and reducing headcount. That’s not what this programme is all about. Mark leaves them to do what they do best.

We are putting the focus back on us poor neglected humans.

In the first video of the course, Mark talks through who this programme will benefit.

Lesson Content