Please read carefully.
Click the play button above and watch to the very end until the screen goes black.
Additional thoughts are always available on the ‘materials’ tab.
The quiz button will then appear – click it to answer a simple question on the module.
You can have multiple attempts at the answer, but it must be correct for the module to complete.
The final certification exam is made available on completion of all modules and quizes.
Mark introduces his background in this video. He explains why he's so passionate about the subject and why he feels he's right to help others.
He also talks through a life changing customer service experience we hope you find fascinating.