Introduction to the Attitude layer
It’s time to get into the first section of the pyramid and look at habits associated with Attitude.
Getting your attitude right, towards your role and your customers is the widest part of the pyramid. When you come into work with the wrong mindset, there’s little point in remembering the rest of the Helpdesk Habits, as if your attitude is wrong, you will fail at the first hurdle and the pyramid will collapse.
Learn the rest
This is one of 50 habits in the Helpdesk Habits program.