Helpdesk Habits is a customer service skills training program and certification, focused around habit creation.
~5 hours of high quality video content spread across 60+ videos is supplemented with dozens of additional resources to reinforce & inspire.
Looking to make change? Keep reading …
Helpdesk Habits is customer service skills training program and certification, based around embedding the right habits.
4.5+ hours of high quality video content spread across 60+ videos is supplemented with dozens of additional resources to reinforce, engage and inspire.
Looking to make change? Keep reading …
“I like the format of highlighting triggers and common negative habits, and how those triggers can be transformed into positive habits through a change in perspective. Lots of actionable content without fluff.
Highly recommended.”
– Rob Schenk, Chief Strategy Officer, Intelligent Technical Solutions
Mark Copeman is the creator and presenter of Helpdesk Habits. With 5,000+ professionals now certified, his mission to raise the standard of customer service across the IT industry is well underway.
Rapport, empathy and choosing the right words when dealing with customers can have an enormous impact on your business – and your reputation.
Your agents and technicians are experts in their field. But expertise in IT and expertise in people are two very different things.
The good news is that customer service skills can be learned, practiced and embedded. Click play to find out more.
“Having our team watch and discuss the videos at our team meetings has helped to make sure we’re all on the same page with customer service and that we’re keeping a positive attitude in every situation.
I’ve recommended the service to many of my partners – even those in other industries because I think it’s very well done and applicable to any modern customer service enterprise.”
– Jesse Hill, President, Tier 3 IT Solutions
Everyone learns differently. No one size fits all. Helpdesk Habits is designed to fit every type of business.
Onboard a new recruit through the program in a month or choose a module each week for a year and discuss as a team.
Pick the modules that are most relevant to you, or go through them in sequence.
Learn, embed and develop, your way.
Answer a question at the end of each of the video modules.
Take the 25 question certification exam when they’re complete.
Achieve over 80% to download your personalised certificate and badges for your email footer.
Revel in your success 🎉
“In a world of digital connections, Helpdesk Habits stands out due to its balanced approach to the human elements of attitude and empathy.
The practical nature of the training program is applicable to level 1- 3 techs, as well as management.
A minimal investment with a big return for any MSP in need of Help Desk betterment.”
– David Roberts, AOC Connect
“Your support and service operation holds one of the keys to your company’s growth and profitability.
Mark’s excellent, practical guide will provide a solid framework for anyone looking to build a career in support, or wanting to develop the skills, mentality and contribution of their team.”
– Lindsay Willott, SaaS founder | Tech Investor | Advisor
You can send your team on a course or ask them to read a book. Real change only happens when habit triggers and rewards are created.
Teams working on developing new habits together are even more effective (think Alcoholics Anonymous). With the right practice, habits (and therefore change) are then truly embedded as the graph shows.
Helpdesk Habits is for managers and owners to use with their teams as a customer service skills training programme, to suit their requirements.
Layer on habits, build new skills and check progress
Reward team members for demonstrating changed habits
Watch your employee and customer engagement stats soar
Free trial account
Full membership
Create your free trial account. (No credit card required).
Upgrade to full membership and/or add your team members from inside your account.