Helpdesk Habits is a customer service skills training program and certification, focused around habit creation.
~5 hours of high quality video content spread across 60+ videos is supplemented with dozens of additional resources to reinforce & inspire.
Looking to make change? Keep reading …
Helpdesk Habits is customer service skills training program and certification, based around embedding the right habits.
4.5+ hours of high quality video content spread across 60+ videos is supplemented with dozens of additional resources to reinforce, engage and inspire.
Looking to make change? Keep reading …
“I like the format of highlighting triggers and common negative habits, and how those triggers can be transformed into positive habits through a change in perspective. Lots of actionable content without fluff.
Highly recommended.”
– Rob Schenk, CEO, Intivix
Mark Copeman is the Helpdesk Habits program creator and presenter. His mission is to inspire 10,000 professionals, with this habit changing, customer service skills training program.
Rapport, empathy and choosing the right words when dealing with customers, can all have such an impact on your business.
Your agents and technicians are experts in their field. They may not however be expert in dealing with customers and partners.
The good news is that customer service skills can be learnt. Click play to find out more.
“Having our team watch and discuss the videos at our team meetings has helped to make sure we’re all on the same page with customer service and that we’re keeping a positive attitude in every situation.
I’ve recommended the service to many of my partners – even those in other industries because I think it’s very well done and applicable to any modern customer service enterprise.”
– Jesse Hill, President, Tier 3 IT Solutions
Everyone learns differently. No one size fits all. Helpdesk Habits is designed to fit every type of business.
Onboard a new recruit through the program in a month or choose a module each week for a year and discuss as a team.
Pick the modules that are most relevant to you, or go through them in sequence.
Learn, embed and develop, your way.
Answer a question at the end of each of the video modules.
Take the 25 question certification exam when they’re complete.
Achieve over 80% to download your personalised certificate and badges for your email footer.
Revel in your success 🎉
“In a world of digital connections, Helpdesk Habits stands out due to its balanced approach to the human elements of attitude and empathy.
The practical nature of the training program is applicable to level 1- 3 techs, as well as management.
A minimal investment with a big return for any MSP in need of Help Desk betterment.”
– David Roberts, Core Technologies Inc
Do you like the framework and want custom modules built? Not a problem.
Do you need 40+ users? Get in touch.
Do you want to resell or license the content? Let’s talk.
Interested in unique help desk merchandise? We can help.
“Your support and service operation holds one of the keys to your company’s growth and profitability.
Mark’s excellent, practical guide will provide a solid framework for anyone looking to build a career in support, or wanting to develop the skills, mentality and contribution of their team.”
– Lindsay Willott, CEO, Customer Thermometer
You can send your team on a course or ask them to read a book. Real change only happens when habit triggers and rewards are created.
Teams working on developing new habits together are even more effective (think Alcoholics Anonymous). With the right practice, habits (and therefore change) are then truly embedded as the graph shows.
Helpdesk Habits is for managers and owners to use with their teams as a customer service skills training programme, to suit their requirements.
Layer on habits, build new skills and check progress
Reward team members for demonstrating changed habits
Watch your employee and customer engagement stats soar
Free trial account
Full membership
Create your free trial account. (No credit card required).
Upgrade to full membership and/or add your team members from inside your account.