A better way to learn
You can send your team on a course or ask them to read a book. Real change only happens when habit triggers and rewards are created.
Teams working on developing new habits together are even more effective (think Alcoholics Anonymous). With the right practice, habits (and therefore change) are then truly embedded as the graph shows.
Helpdesk Habits is for managers and owners to use with their teams as a customer service skills training programme, as they see fit. The programme is designed to run for a year. However, boxset binge mode is also an option.
Use as part of weekly team meetings for discussion
Or use in “Boxset Binge” mode to onboard new recruits
Layer on habits, build new skills and check progress
Reward team members for demonstrating changed habits
Watch your employee and customer engagement stats soar