Helpdesk Habits is a customer service skills training program and certification, focused around habit creation.
~5 hours of high quality video content spread across 60+ videos is supplemented with dozens of additional resources to reinforce & inspire.
Looking to make change? Keep reading …
Customer service skills training
Transform your agents into
VIDEO TRAINING, CERTIFICATION & REINFORCEMENT
Helpdesk Habits is customer service skills training program and certification, based around embedding the right habits.
4.5+ hours of high quality video content spread across 60+ videos is supplemented with dozens of additional resources to reinforce, engage and inspire.
Looking to make change? Keep reading …
“I like the format of highlighting triggers and common negative habits, and how those triggers can be transformed into positive habits through a change in perspective. Lots of actionable content without fluff.
Mark Copeman is the Helpdesk Habits program creator and presenter. His mission is to inspire 10,000 professionals, with this habit changing, customer service skills training program.
Rapport, empathy and choosing the right words when dealing with customers, can all have such an impact on your business.
Your agents and technicians are experts in their field. They may not however be expert in dealing with customers and partners.
The good news is that customer service skills can be learnt. Click play to find out more.
“Having our team watch and discuss the videos at our team meetings has helped to make sure we’re all on the same page with customer service and that we’re keeping a positive attitude in every situation.
I’ve recommended the service to many of my partners – even those in other industries because I think it’s very well done and applicable to any modern customer service enterprise.”
– Jesse Hill, President, Tier 3 IT Solutions
The ultimate IT customer service skills training resource
60+ high impact videos grouped around Empathy, Positivity, The Written Word, Jedi skills, Attitude, Anticipation, Honesty and more
Drip feed, share or ‘box bingeset’ modules with your team
Quiz check following each module
Certification exam on completion of training
Access to the “useful helpdesk phrases” swipe file
Additional resources for discussion
Wall art available for download
70+ desktop wallpapers available for download
Request your own branded, bespoke wallpaper
Team member admin and progress tracking for team memberships
Free copy of the paperback book (depending on membership bundle)
Access for 365 days
Boxset binge, or take your time
Everyone learns differently. No one size fits all. Helpdesk Habits is designed to fit every type of business.
Onboard a new recruit through the program in a month or choose a module each week for a year and discuss as a team.
Pick the modules that are most relevant to you, or go through them in sequence.
Learn, embed and develop, your way.
Get certified – show you’ve got what it takes
Answer a question at the end of each of the video modules.
Take the 25 question certification exam when they’re complete.
Achieve over 80% to download your personalised certificate and badges for your email footer.
Revel in your success 🎉
“In a world of digital connections, Helpdesk Habits stands out due to its balanced approach to the human elements of attitude and empathy.
The practical nature of the training program is applicable to level 1- 3 techs, as well as management.
A minimal investment with a big return for any MSP in need of Help Desk betterment.”
– David Roberts, Core Technologies Inc
Pricing (in US$, access for 12 months)
1 user only
Free trial available -
access over 10% of materials
60+ bite-sized HD videos
(~5 hour programme in total)
70+ desktop wallpapers
(for embedding habits)
Access to the
Essential customer service
phrases swipe file
Access to multiple
With personalised certificate and downloadable email signature badge