“Friendly employees or customer service representatives are what make a memorable experience that causes consumers to stick with a brand, for 73% of customers.”
Embed the habits –
create the right culture & environment
Choose from our merchandise to spruce up the office and embed the programme. With dozens of options to choose from, each piece of wall art or merchandise aims to reinforce an individual habit or the programme as a whole.
Some membership tiers include merchandise vouchers.
Shipping to the US and Europe.
“Your support and service operation holds one of the keys to your company’s growth and profitability.
Mark’s excellent, practical guide will provide a solid framework for anyone looking to build a career in support, or wanting to develop the skills, mentality and contribution of their team.”
– Lindsay Willott, CEO, Customer Thermometer
A better way to learn
You can send your team on a course or ask them to read a book. Real change only happens when habit triggers and rewards are created.
Teams working on developing new habits together are even more effective (think Alcoholics Anonymous). With the right practice, habits (and therefore change) are then truly embedded as the graph shows.
Helpdesk Habits is for managers and owners to use with their teams as a customer service skills training programme, as they see fit. The programme is designed to run for a year. However, boxset binge mode is also an option.
Use as part of weekly team meetings for discussion
Or use in “Boxset Binge” mode to onboard new recruits
Layer on habits, build new skills and check progress
Reward team members for demonstrating changed habits
Watch your employee and customer engagement stats soar
What’s the alternative?
Rapport, empathy and choosing the right words when dealing with customers can have such an impact on your business.
Your agents are experts in their field. They may not be expert in dealing with people. Customer service skills can be learnt.
Take the easy option. The alternatives listed rarely work. Put your team through a structured programme together and develop their skills by embedding new habits.
Over time, difficult customers won’t seem so difficult, relationships will start to form and both employee and customer retention will improve.
Hire a consultant for a one-off consultation?
Write an ongoing, structured training programme yourself?
Recommend books to read?
Recommend blog posts to study?
Send teams away on one-off course?
No development at all?
There’s definitely a better way.
OK, I’m sold – what’s the deal?
60+ high impact videos grouped around Empathy, Positivity, The Written Word, Jedi skills, Attitude, Anticipation, Honesty and more
Drip feed, share or ‘box bingeset’ modules with your team
Quiz check following each module
Certification exam on completion of training
Additional resources for discussion
Wall art available for download
70+ help desk wall papers available for download
Team member tracking through our learning management system
Free copy of the paperback book (depending on membership bundle)
Shop coupon codes with (some) membership bundles
Supplemental merchandise available for sale
Access for 365 days
Get started now for free
Create a trial account and receive a sample copy of the Helpdesk Habits book too. (No credit card required).