Helpdesk Habits, the book – now available in paperback & on Kindle.

“As someone who runs an IT company with a helpdesk, I can see this becoming a user guide for our staff, both current and future.”
– Amazon.co.uk review

“While it’s aimed at helpdesk staff or agents, much of what Mark has captured applies to anyone who deals with a customer in any role.”
– Amazon.co.uk review

“Every customer-facing employee should read this book!”
– Amazon.com review