Helpdesk Habits
Free trial

Helpdesk Habits license pricing

1 license = access for 1 team member for 12 months.

Volume discounts apply automatically - the more seats you hold, the better the rate.

Solo practitioners

1 user only

$129

/ year

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Small team

2-10 team members

$99

per member / year

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Medium team

11-20 team members

$89

per member / year

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Large team

21+ team members

$79

per member / year

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Your account stays live for 12 months from your most recent purchase.
Add a seat (for example) in month nine and the whole account rolls forward for another year.

Prices shown in your currency for reference. Billing is in USD; your bank converts at their rate.

New starters? Just add licenses as you go

New technician starting Monday? Add a license and they're working through the program the same day - no cohort to wait for, no course date to book. Most of our customers buy this way: a seat or two at a time, as they hire.

Every license includes

For the learner

  • 60 bite-sized HD videos (over 4.5 hours in total)
  • Certification exam and personalised certificate
  • 5 Response Coach credits per user included with the seat
  • ACETS progress pyramid for every learner
  • Habit of the Week - focus on winning streaksNew
  • The 4R's board - a shared wall, encouraging team winsNew
  • In Real Life scenarios (optional) - short exercises team leaders can set to simulate customer requestsNew
  • 70+ desktop wallpapers, for embedding habits
  • The "Essential customer service phrases" swipe file
  • Resource library - podcasts, talks and articles

For the team admin

  • Team dashboard - who's started, stalled or certifiedNew
  • One-click nudges for learners who need a pushNew
  • Subteams, bulk email invites and license reassignmentNew
  • Certificate register and CSV export for audits
  • Self-serve license purchase with automatic volume discounts
  • Optional 2FA for admins and/or team membersNew

Response Coach pricingNew

Paste in a client ticket, or your own draft. Get a polished reply back, plus coaching that ties every change to a numbered habit from the program.

Every user gets 5 Response Coach credits with their seat - a one-off, to get started. Teams can then top up with credit packs: one credit is one coached ticket.

Not a subscription. Top up when you need to, and never otherwise.

100 credits

$39

one-off

$0.39 per coached ticket

500 credits

$149

one-off

$0.30 per coached ticket

2,000 credits

$499

one-off

$0.25 per coached ticket

Credits are shared across your team. Team admins can enable specific certified-only technicians to spend from the pool. Credit packs are bought from within your account.

Get started for free

The free trial shows you the program and the platform before you buy a single seat. No card required.

Start free trial