Thanks for attending Mark’s presentation at the
Vision2020 Conference.
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The ultimate customer service
video training program
and certification
TRANSFORM | UPSKILL | ONBOARD
Helpdesk Habits is a customer service video training program and certification.
Learn the techniques to adopt and embed a brilliant customer service ethos.
Perfect for onboarding recruits or transforming teams with room for improvement..
Attract, retain and grow both your agents and customers.
Customer service agent habit training with lasting effects.
Customer service skills training – programme overview
Mark Copeman is the course creator, book author and presenter.
His mission is to inspire 50,000 professionals, (expert in their field, but not necessarily, in customer service), with an engaging habit changing, customer service skills training programme.
The aim: for members to appreciate the commercial returns and job satisfaction associated with unlocking the power of human customer service.
The ultimate customer service video training program
TRANSFORM | UPSKILL | ONBOARD
Helpdesk Habits is a customer service video training program and certification.
Learn the techniques to adopt and embed a brilliant customer service ethos.
Perfect for onboarding recruits or transforming teams with room for improvement..
Attract, retain and grow both your agents and customers.
Customer service agent habit training with lasting effects.
Like what you see? Then read on …
Helpdesk Habits was created
to embed lasting change
Here’s the problem.
Business owners and managers know and love their business.
Business owners and managers therefore typically don’t have a background in customer service and developing relationships. This makes it hard to mentor and coach a frontline help desk or service desk agents.
When deep rooted change is required, one off training sessions rarely work. For real change to take place, habits need to be created and embedded over time.
Helpdesk Habits solves both of those issues in a ready-made and unique customer service video training program and certification.
“Simply put, this online programme, shortcuts experience. That in itself, is so valuable.”
– Helpdesk Manager, IT Support business
Pricing (per user)
Solo
$99
$99
- 1 user only
- Free trial available -
access over 10% of materials - 60+ habit videos (over 4.5 hours in total)
- 70+ desktop wallpapers (for embedding habits)
- Access to the Essential customer service phrases swipe file
- Access to multiple
external resources - Certification examWith personalised certificate and downloadable email signature badge
- Access for 12 months
Small team
$89per member
$89per member
- 2-5 team members
- Free trial available -
access over 10% of materials - 60+ habit videos (over 4.5 hours in total)
- 70+ desktop wallpapers (for embedding habits)
- Access to the Essential customer service phrases swipe file
- Access to multiple
external resources - Certification examWith personalised certificate and downloadable email signature badge
- Access for 12 months
Medium team
$79per member
$79per member
- 6-10 team members
- Free trial available -
access over 10% of materials - 60+ habit videos (over 4.5 hours in total)
- 70+ desktop wallpapers (for embedding habits)
- Access to the Essential customer service phrases swipe file
- Access to multiple
external resources - Certification examWith personalised certificate and downloadable email signature badge
- Copy of Helpdesk Habits
book sent to one address - Access for 12 months
Large team
$69per member
$69per member
- 11+ team members
- Free trial available -
access over 10% of materials - 60+ habit videos (over 4.5 hours in total)
- 70+ desktop wallpapers (for embedding habits)
- Access to the Essential customer service phrases swipe file
- Access to multiple
external resources - Certification examWith personalised certificate and downloadable email signature badge
- Copy of Helpdesk Habits
book sent to one address - Access for 12 months
Need more users? Need customisation?
Do you like the framework and want custom modules built? Not a problem.
Do you need 20+ users? Get in touch.
Do you want to resell or license the content? Let’s talk.
Interested in unique help desk merchandise? We can help.
“Your support and service operation holds one of the keys to your company’s growth and profitability.
Mark’s excellent, practical guide will provide a solid framework for anyone looking to build a career in support, or wanting to develop the skills, mentality and contribution of their team.”
– Lindsay Willott, CEO, Customer Thermometer
A better way to learn
You can send your team on a course or ask them to read a book. Real change only happens when habit triggers and rewards are created.
Teams working on developing new habits together are even more effective (think Alcoholics Anonymous). With the right practice, habits (and therefore change) are then truly embedded as the graph shows.
Helpdesk Habits is for managers and owners to use with their teams as a customer service skills training programme, as they see fit. The programme is designed to run for a year. However, boxset binge mode is also an option.
Use as part of weekly team meetings for discussion
Or use in “Boxset Binge” mode to onboard new recruits
Layer on habits, build new skills and check progress
Reward team members for demonstrating changed habits
Watch your employee and customer engagement stats soar
OK, I’m sold – what’s the deal?
- 60+ high impact videos grouped around Empathy, Positivity, The Written Word, Jedi skills, Attitude, Anticipation, Honesty and more
- Drip feed, share or ‘box bingeset’ modules with your team
- Quiz check following each module
- Certification exam on completion of training
- Additional resources for discussion
- Wall art available for download
- 70+ help desk wall papers available for download
- Team member tracking through our learning management system
- Free copy of the paperback book (depending on membership bundle)
- Shop coupon codes with (some) membership bundles
- Supplemental merchandise available for sale
- Access for 365 days
Get started now for free
Create a trial account and receive a sample copy of the Helpdesk Habits book too. (No credit card required).
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Thanks for attending Mark’s presentation at the Vision2020 conference..
Click the button to download …
- A selection of Helpdesk Habits wallpapers
- The Helpdesk Habits book sampler