When you’re working hard inside your organisation, it’s often hard to understand the external perspective.
Worried about how your customer experience is being perceived by your customers and prospects?
Keep reading …
When you’re working hard inside your organisation, it’s often hard to understand the external perspective.
Worried about how your customer experience is being perceived by your customers and prospects?
Keep reading …
“The Secret Shopper Programme gave us the tools to try and understand our customers. They called our support line, checked our proposals, identified where a follow-up call might close a sale. In fact, everything was investigated.
Don’t even think about whether to go ahead, just do it!”
– Matt Dreano, Digital sales manager
A company’s Customer Service Desk is an important function within an organization, serving as the face of the company when customers may not be their happiest.
It is a hub of activity and at the centre of it all is the requirement to provide a top level of support to customers. Sometimes, however, in the business of resolving incidents, escalations, and unexpected system downtime, prioritizing the customer experience can get left behind.
If your organization’s Customer Service Desk is struggling with low customer satisfaction, wants to improve or check their customer experience scores, is experiencing a high number of complaints, or just wants to start thinking about fanatical support, than our Customer Experience Audit service may be for you.
“We’re really busy growing the business and, when things are running full speed, it isn’t always easy to stop and look at where improvements are needed.
The assessment gave us an end-to-end overview of our buying process as well as our customer experience, and we discovered important things to improve.”
– Chloe Cameron, Managing Partner
Alinea Partners, founded by CEO, Leahanne Hobson in 2005 consistently assess and transforms customer experience for the biggest IT / Telco companies and their channels globally.
“We measure the sales moments that matter for hundreds of companies worldwide every year. We can tell you if a buyer will buy or abandon the sale – and why. We know the benchmarks in B2B and with many of the Fortune 500.
The current buying environment is digital and virtual only. This is driving companies to quickly re-evaluate their sales capabilities to ensure they have a modern sales engine with a fully functioning buying experience.”
Drop us a line and we’ll be right back to you.
(We take customer experience quite seriously …)
