Welcome to Helpdesk Habits
Before you head inside – have a quick read below …
Welcome! You’ve just done a brilliant thing 🎉.
5,000+ people have now been Helpdesk Habits certified.
You’re about to be taken on an EQ boosting, habit embedding journey through 50 helpdesk superhero tactics and techniques. My aim is to help you to up your company’s game, when it comes to working with customers.
Many companies have put their entire staff through the program (as opposed to just their helpdesk team) as the principles and values hold true across all functions.
As promised, you can find your Helpdesk Habits book sampler right here.
There are also 5 desktop wallpapers available to you right here.
“Desktop wallpapers” – sound like a gimmick – but there is huge power in reinforcement and they’ve been used to great effect in offices all over the world.
I really hope you enjoy, what’s been years in the making.
Best wishes,
Mark Copeman, program creator
Now, before you get started, get the most from the program by spending a moment watching the short video below 👍
Finished watching? It’s time to get started …
Have a question?
Everything you need to know about managing your team and account.
Getting started & account management
How do I access my management dashboard?
How do I buy additional seat licenses?
Does the volume discount apply if I buy seats in small batches rather than all at once?
How do I assign licenses to my team members?
Can I remove a team member and reassign their license to someone else?
How do I delete a user from my account?
Can I assign more than one team leader?
Can I track my team's progress through the program?
Billing & licensing
Is this a subscription?
How long does a seat license last?
If I buy licenses over the course of a year, how does the 12-month period work?
Technical issues
A team member is stuck on a quiz and can't move forward to the next lesson - what should they do?
The videos aren't playing - what should I check?
Certification
How do I add my Helpdesk Habits certification to LinkedIn?
A team member didn't pass the certification exam - can they retake it?
Can I download my certificate?
“Helpdesk Habits gave me a real advantage even before being on the helpdesk.
It gave me a list of things to do and not do … it helped me learn the role a lot quicker and interact with customers in a more professional way.
The way you can watch multiple videos at a time really helps with taking in the information and means you can learn more in a shorter amount of time as the videos are short and are very concise.
I would highly recommend Helpdesk Habits to people who are joining a helpdesk for the first time.”
Jacob, apprentice, Myson Pages (MSP)