Demonstrate your Helpdesk Superhero habits

Looking to prove the skills and techniques you’ve been learning? When you’ve watched all of the modules, then it’s time to take the certification exam.

Pre-requisites

You will only be able to take the exam, once you’ve completed all modules. To complete a module, ensure you leave the video to finish completely. The quiz question for that module will then be made available to you.

You can tackle modules in any order you wish – perhaps as a team.

Answer that question correctly and then click the “Click Here to Continue” button:

You’ll then see your completion percentage increate and you’ll be moved on to the next module.

If you get the question wrong, click “Restart Quiz” and try again. The questions are there to check your understanding of each module.

The exam

Once you’ve marked off 61/61 steps – enter the certification area.

You’ll then be able to tackle 25 questions – some you will have seen before – some will be new. They test your thinking as an agent and what you’ve learnt – as opposed to the specifics of a module.

Get 80% correct – you’ll be awarded a personalised certificate and be able to access the badges available for download – for you to add to your email signature.

Got less than 80%? Don’t worry – give it another go …

Good luck!