Introduction to the Emotions layer
Having seen the importance of developing the right communication habits, we now need to step up to the next layer of the ACETS pyramid and learn how to deal with Emotion.
The American actor, Meryl Streep said that “The great gift of human beings is that we have the power of empathy".
She’s right. If you can learn to understand someone else's emotions or drivers, then you can solve most problems.
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This is one of 50 habits in the Helpdesk Habits program.